# Weekly Report Template

**Submitted by:** Manager / Support Admin\
**Due:** Every Saturday

```markdown
# Weekly Support Report — Team <Name>

## ✅ Highlights
- Best staff: <Name> (reason: e.g. top CSAT, fastest avg resolution)
- Weakest staff: <Name> (reason + action plan)

## 📊 Team KPIs
- Avg FRT: X min (Target ≤ 6)
- Avg Resolution: X min (Target ≤ 35)
- CSAT: X% (Target ≥ 90%)
- Idle Tickets: X (Target = 0)

## 🚨 Issues / Escalations
- List any staff problems, rule violations, or customer complaints

## 🎯 Training / Coaching
- What you did this week to improve staff (shadow sessions, QA reviews, helpfix updates)

## 📌 Next Week Plan
- Coverage improvements
- Dead periods to fill
- Staff promotions/demotions recommended
```

***

## 🔑 Why Appendices Exist

* **CSAT SOP** = fairness
* **Anti-Farming Rules** = protects payouts from spam
* **Weekly Report Template** = consistency across managers

These are **reference docs** staff/admins can check when they need clarity.
