🤖Commands
🔑 Commands Cheat Sheet
⚙️ General Commands
/clockin– start shift/clockout– end shift/team queue– show open tickets for your team/resolve– close ticket + send CSAT/note– add staff-only log/rename– rename ticket issue/product/waiting_customer– pause idle while waiting/summarize– AI ticket summary/helpfix– sends the helpfix for an issue that already has been debugged / resolved.
🧩 Support Admin Commands
/warn <user>– logs formal warning/reassign <ticket>– move ticket to another staff/hire <user>– add staff to team/fire <user>– remove staff from team
👑 Manager Commands
/owner– mark ticket as Owner-only issue (no KPI impact)/bonus check– see team KPI status/promo status– check promotion eligibility/report weekly– submit team performance report
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