❓FAQ

Q: What if I miss a day? A: No problem. Just don’t forget /clockin when active.

Q: Do free trial users matter? A: Yes. Treat them like paying customers — good experience → higher chance they convert.

Q: Can I DM a customer? A: No. Tickets only. DM = instant removal.

Q: What if 2 staff reply at once? A: Follow the 3-minute AFK rule → whoever is active owns it, others step back.