🚀Onboarding

Day 0–1

• Setup timezone /setup timezone

• /clockin & start with Trial Support checklist

• Shadow a Sr.Support once

Day 7

• Eligible for Support role if KPIs met

• Mentor check-in with Admin

Day 30

• Eligible for Sr.Support review if excelling

• First QA coaching session complete

• Must know Helpfix system & commands